For those with many notifications enabled, grouping their summaries into a single notification would be more useful.
We realized that actions are ideal for users who have enabled the few notifications that they find really important. This was fine when he’d have a single InboxStyle notification informing him that he had a few hundred unviewed messages, but when they arrived individually, they became distracting. However, one customer sent feedback that he didn’t like the update because he received hundreds of notifications every day. We were happy to see that Instagram publishing notifications were the most used, with the “publish” action making up 85% of all user notification actions. There were two main problems that rich notifications were meant to address: our old notifications didn’t contain enough information to be very useful to users, and Instagram publishing had a complicated workflow. I ended up adding maxLine attributes to TextViews and maxHeight attributes to ImageViews to prevent elements from getting pushed off the screen. The height measurements are 64 dp for a collapsed notification and 256dp for an expanded. Sizing will vary from device to device, so it’s important to make sure our layouts will fit on every screen. Each one was a line of text in a single Android notification, and users had to enter the app to get more value out of them: The original notifications, using InboxStyle. This article will cover creating completely custom rich notifications with actions using the DecoratedCustomViewStyle introduced in API level 24. They forced us to choose between showing media or text when we wanted to display images with multiline text, formatted to be consistent with our in-app user interface.
The original plan was to switch from InboxStyle to BigPictureStyle or BigTextStyle, but it soon became clear that default styles were not enough. This would allow customers to reply to mentions, check out new followers, publish Instagram posts and much more right from their home screen, reducing the friction of their workflow. Arriving at Hootsuite, my first project was to revamp our Android push notifications - from single lines of text to ones that contained the same information as our in-app notifications.
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